Returns and warranty

General conditions

At Vora House every piece of furniture is handcrafted, made to order or in limited production. For this reason, return conditions may differ from those of standard products.

This policy complies with consumer regulations in Spain and the European Union.

Right of withdrawal (online purchases)

If the customer makes a purchase through the website, they have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason.

Exceptions to the right of withdrawal:

The right of return does not apply in the following cases:

• Customised or made-to-measure products built to the customer's specifications.
• Furniture made to a specific order (custom dimensions, finishes or designs).

In these cases, returns will not be accepted except for manufacturing defects or structural damage covered by the warranty.

Return conditions (standard products)

For non-customised products, for a return to be accepted:

• The product must be in perfect condition.
• It must not have been used or permanently installed.
• It must be in its original packaging (where applicable).

Return shipping costs are borne by the customer, unless due to an error or defect attributable to Vora House.

5-year warranty

At Vora House we offer a 5-year warranty on all our products against:

• Structural defects in the wood or main materials.
• Failures in joints or assemblies that compromise the stability of the piece.
• Manufacturing defects not resulting from normal use.

The warranty does not cover:

• Natural wear from use (scratches, colour changes, marks).
• Damage from misuse, knocks or accidents.
• Exposure to extreme humidity, excessive heat or unsuitable conditions.
• Modifications or repairs carried out by unauthorised third parties.

Warranty procedure

To make a warranty claim, the customer must:

• Contact Vora House at hello@vorahouse.com
• Attach photos of the defect.
• Include proof of purchase (invoice or order).

After assessment, Vora House may:

• Repair the product free of charge.
• Replace the product in whole or in part.
• Offer a suitable alternative solution.

Shipping for warranty claims

If the defect is covered by the warranty:

• Vora House will cover the costs of collection and repair or replacement.
• The customer must help with logistics if necessary.

Products damaged in transit

If the product arrives damaged, the customer must report it within 48 hours of delivery, providing photos of the packaging and the damage.

Customer service

For any questions or requests regarding returns or the warranty:

hello@vorahouse.com
Vora House – Carrer del Cobalt 14, 08097. Barcelona, Spain