Returns & Warranty

Last updated: June 25, 2026

01

General conditions

At Vora House, each piece of furniture is handcrafted, either made to order or in limited production. For this reason, return conditions may differ from those for standard products.

This policy complies with consumer regulations in Spain and the European Union.

02

Right of withdrawal (online purchases)

If a customer makes a purchase through the website, they have the right to withdraw from the contract within 14 calendar days of receiving the product, without needing to provide a reason.

Exceptions to the right of withdrawal:

The right of return does not apply in the following cases:

  • Customized or made-to-measure products created to the customer's specifications.
  • Furniture manufactured for a specific commission (custom dimensions, finishes, or designs).

In these cases, returns will not be accepted except for manufacturing defects or structural damage covered by the warranty.

03

Return conditions (standard products)

For non-customized products, to accept a return:

  • The product must be in perfect condition.
  • It must not have been used or permanently assembled.
  • It must retain its original packaging (if applicable).

Return shipping costs will be borne by the customer, except in cases of error or defect attributable to Vora House.

04

5-year warranty

At Vora House, we offer a 5-year warranty on all our products against:

  • Structural defects in the wood or main materials.
  • Assembly or joint failures that compromise the furniture's stability.
  • Manufacturing defects not resulting from normal use.

Excluded from the warranty:

  • Natural wear from use (scratches, color changes, marks).
  • Damage from misuse, impacts, or accidents.
  • Exposure to extreme humidity, excessive heat, or unsuitable conditions.
  • Modifications or repairs carried out by unauthorized third parties.
05

Warranty procedure

To request warranty service, the customer must:

  • Contact Vora House at hello@vorahouse.com
  • Attach photographs of the defect.
  • Include proof of purchase (invoice or order).

After evaluation, Vora House may:

  • Repair the product at no cost.
  • Replace the product in whole or in part.
  • Offer a suitable alternative solution.
06

Shipping in warranty cases

If the defect is covered by the warranty:

  • Vora House will cover the costs of pickup and repair or replacement.
  • The customer must cooperate with logistics if necessary.
07

Products damaged during shipping

If the product arrives damaged, the customer must report it within a maximum of 48 hours of delivery, providing photographs of the packaging and the damage.

08

Customer service

For any questions or requests related to returns or warranty:

hello@vorahouse.com
Vora House – Carrer del Cobalt 14, 08097. Barcelona, Spain